Processing of Personal Data

We consider ensuring the right to data protection very important, therefore we will dedicate all the resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 (“the general Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we wish to inform you about how we collect, use, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or through the applications available on your mobile phone.

 

We reserve the right to update and periodically modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

 

Who we are and how you can contact us

 SELF TRUST is the trade name of SELF TRUST SRL, having its registered office in Iași, Strada Bucium no. 34, with registration number in the Trade Register J22/786/1999, unique fiscal registration code RO 12345038 (hereinafter “SELF TRUST” or “we“). Within the meaning of data protection legislation, we are the controller when we process your personal data.

 

Since we are always open to hearing your opinions, as well as to providing you with any additional information you might need regarding the processing of your data, we encourage you to contact us.

 

What categories of personal data we process

In general, we collect your personal data directly from you, so that you have control over the type of information you provide us. By way of example, we receive information from you as follows:

 

When you submit a request, you send us: the e-mail address, the name, phone number, address and other optional data;

 

When you place an order via the form, you provide us with information such as: the desired product, first and last name, delivery address, phone number.

 

On our website and in the smartphone application we may store and collect information in cookies and similar technologies, according to the Cookie Policy.

 

We do not collect and do not otherwise process sensitive data, included by the general Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors who have not reached the age of 16.

 

 

For improving our services

We always want to offer you the best online shopping experience. For this, we may collect and use certain information related to your behavior as a User.

 

We base these activities on our legitimate interest in carrying out commercial activities, always taking which that your fundamental rights and freedoms are not affected.

 

 

For recording telephone conversations with SELF TRUST representatives

When you interact by phone with SELF TRUST representatives, these telephone conversations may be recorded in order to analyze the quality of our services and your level of satisfaction, with a view to improving them. You will be informed of this before the call begins, and if you continue the phone call we will consider that you have given your consent for the conversation to be recorded. If you do not agree to the recording of the phone call, you can contact us through the other dedicated channels mentioned in the Contact section, including the Online Support chat. You can withdraw your consent at any time during the call or afterwards. However, the withdrawal of consent will not affect the processing already carried out on the basis of your consent, namely the recording already made.

 

 

To whom we transmit your personal data

As the case may be, we may transmit or provide access to certain of your personal data to the following categories of recipients:

 

– providers of marketing / telemarketing services;

 

– providers of market research services;

 

 

We ensure that access to your data by third-party private legal entities is carried out in accordance with the legal provisions on data protection and the confidentiality of information, on the basis of contracts concluded with them.

 

In which countries we transfer your personal data

 

As a general rule, your personal data are stored and processed on the territory of the European Union and the European Economic Area (EEA) but also on the WIX or Google servers.

 

In the event that your personal data are transferred outside the European Union or the EEA, the transfer will be carried out (a) on the basis of a decision of the European Commission by which it decides that the third country in question ensures an adequate level of protection, (b) on the basis of binding corporate rules or (c) on the basis of the standard contractual clauses adopted by the European Commission. In addition, if we identify that one of these measures is not sufficient to ensure an adequate level of protection, on a case-by-case basis, we will adopt additional technical and/or organizational security measures in accordance with the recommendations of the European Commission.

 

You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the guarantees we have put in place regarding these transfers.

 

 

How we protect the security of your personal data

SELF TRUST SRL implements appropriate technical and organizational measures to ensure the security of personal data. These measures include protection against unauthorized access, loss or alteration of data.

 

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.

 

The transmission of your personal data is done using the encryption algorithms of the WIX platform and we store it on the WIX servers, ensuring data redundancy.

 

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, there being a risk that the data may be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

 

Data Retention

Personal data will be kept only for the period necessary to achieve the purposes for which they were collected or in accordance with applicable legal requirements.

 

Users' Rights

According to the GDPR, users have the following rights in connection with personal data:

 

The right of access and information.

The right to rectification.

The right to erasure.

The right to restriction of processing.

The right to data portability.

The right not to be subject to an automated individual decision.

To exercise these rights or for any questions regarding the processing of personal data, please contact [office@selftrust.ro].

 

 

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We might ask you whether you can tell us exactly what you want to receive or what specifically concerns you. This will help us act faster and shorten the response time to your request.

 

The rights of third parties. We do not have to comply with a request if it would adversely affect the rights and freedoms of other data subjects.

 

 

Changes to the Policy

This Personal Data Processing Policy may be revised periodically to reflect legislative or practice changes. Any modifications will be displayed on the site.

 

Contact

For any questions or clarifications regarding the processing of personal data, please contact us at [office@selftrust.ro].